Frequently Asked Questions
Ask any questions you may have about BA Ecobici by Tembici.
Registration in the system
a- Download the App: BA Ecobici, from the PlayStore or AppStore. Register with your ID and credit or debit card..
b- OPEN YOUR ACCOUNT:
Become a Macro Client, enter the following link: https://hacetecliente.macro.com.ar/abritucuenta
Become a BMA Macro Client, enter the following link https://www.macrobma.com.ar/cuentachat/Paginas/default.aspx
You have the option of opening a free account from the app, with no maintenance cost and without leaving your home. It includes a debit card and a savings account in pesos.
c- In-person registration: it is only with previous appointment, you can request it in our chat channel. On the assigned day you must present yourself with the following documentation:
Original ID card.
Cell phone that can receive SMS and email.
A service in your name or with the same address that appears on your ID card. Remember that the service must be at most 2 months old. The address must be within the Argentine Republic. Or proof of address, issued by the Federal Police.
Minors from 16 to 18 years of age, ONLY PRESENT REGISTRATION
They must be accompanied on the day of the shift by a parent, guardian or legal guardian with the following documentation:
Birth certificate of the minor or documentation that accredits the link.
Original DNI issued by the Ministry of the Interior of the Argentine Republic (of the adult and minor to be registered).
Service in the name of the guardian, with the same address that appears in the DNI (It must be no older than 2 months. The address must be within the Republic of Argentina).
Cell phone that can receive SMS and MAIL, both from the minor and the adult.
Credit or debit card.
Registration with precarious registration, ONLY PRESENT REGISTRATION
On the day of the assigned shift they must present:
Valid passport.
Certificate of Precarious Residence.
Certificate of domicile, issued by the police.
Cell phone that can receive SMS and MAIL.
TC (optional)
Foreign citizens, REGISTRATION BY APP
They will be requested:
International credit card.
Valid passport.
Residence address in Buenos Aires.
Cell phone that can receive SMS and MAIL.
The amount charged is to corroborate that your credit/debit card is valid. This amount will be refunded to you automatically.
If you forgot your password you can recover it through the BA Ecobici by Tembici App, in login > Recover password. The password must not be the same as the previous one and must have at least 8 characters including 1 letter, 1 number, 1 special character (@#$%^& =) and 1 capital letter.
If your credit/debit card reaches its expiration date, you can edit the card in your App profile. Please note that, in the meantime, you will not be able to use the bikes.
1- Login to your profile from the APP.
2- Click on Passes and Payment.
3- Select “Edit” and add your new card details.
Acquisition of passes
FREE BASIC
Cycle Monday through Friday (business days) and make up to 4 free 30-minute trips per day, with 15-minute intervals.
INTENSIVE
DIARY
Cycle daily for $590 and make 6 trips of up to 60 minutes a day, with 15-minute intervals.
MONTHLY
Cycle every day of the month for $2,680 and make 6 trips of up to 60 minutes per day, with 15-minute intervals. The pass renews automatically, but don’t worry, you can cancel your subscription at any time.
ANNUAL
Cycle every day of the year for $ 22,899 and make 6 trips of up to 60 minutes a day, with 15 minute intervals.
RECREATIVO
SINGLE TRIP
For use on Saturdays, Sundays and holidays. Make 1 trip of up to 30 minutes for $270 You can purchase more than one single trip per day.
DIARY
Cycle daily for $590 and make 6 trips of up to 60 minutes a day, with 15 minute intervals.
WEEKEND
Cycle for a weekend and make 6 trips of up to 60 minutes, with 15 minute intervals; per day for $1.050
TURISTIC
SINGLE TURISTIC PASS
Make 1 trip of up to 30 minutes for $1050
DAILY TURISTIC
Make unlimited trips of up to 60 minutes, with 15-minute intervals, during 24 hours for $3,450, every day.
TURIST 3 DAYS
Make unlimited trips of up to 120 minutes, during 72 hours per day, with 15 minute intervals; for $7480, every day.
TURIST 7 DAYS
Make unlimited trips of up to 120 minutes, with 15 minute intervals, for 7 days for $8960, every day.
For all passes: If you exceed your trip usage time, you will have a 5 minute tolerance. After that, you will be charged $16 per minute of overuse.
To use the bike again at the end of any trip, wait 15 minutes.
Unused trips expire daily.
No. Passes are not cumulative; they must be used on the same day or the same weekend on which they are purchased.
If you exceed your trip usage time, you will have 5 minutes of tolerance. After that, you will be charged $10.5 per minute of overage.
If you are an Argentine resident over 16 years old, with an ID issued in the Argentine Republic or a foreigner with precarious residence, you can use the basic pass, free of charge, from Monday to Friday and make up to 4 trips per day, with a limit of 30 minutes each.
ellos.
To purchase our passes you can do it from the BA Ecobici app by tembici. There you will find the available options that best suit your needs. You must enter your profile, choose the category you like, confirm the type of pass and that’s it, you can now enjoy cycling around the city!
If you are registered with a credit or debit card, your card will be charged directly. If you are registered without a credit card or with “open your Macro account” you will have to pay through the payment market, contacting us through our customer service channel from the App.
The only passes that are automatically renewed are INTENSIVE MONTHLY and FREE, if you choose to cancel it:
1- Login to your profile from the APP.
2- Click on Passes and Payment.
3- And, with the pass active, select “Cancel renewal” and that’s it. You can cancel it at any time.
If your pass is not renewed automatically, you must do it through our customer service channel.
No. Only the subscription to the INTENSIVE MONTHLY and FREE pass is automatically renewed. You will receive a notice a few days before. If you do not wish to continue using it, you can cancel it at any time.
System utilization
First you must be registered. You can do it from our app. Once you are an Ecobici user, you can access the available options that best suit your needs. How do I do it? You must enter your profile, choose the category you like, confirm the type of pass and that’s it!
To pick up a bike you must be physically present at the station. After entering the app and selecting the station where you want to pick up the bike, you can unlock it with QR, which is located on the handlebars of the bike.
You can see all our stations on the map in our home page.
When you log in to the app, you will be able to see the map indicating how many bikes are available at each station.
No. Both the bicycle and the account are for personal and non-transferable use.
The penalties detailed in the terms and conditions of service may apply.
The code is valid for 1 (one) minute. If you run out of time, you can generate another code to pick up a bike at the same dock or at another dock in the same station.
You can view your trip history by logging into the app, in the main menu under Trips.
No, the bikes are for exclusive use within the City of Buenos Aires. If you do so, tembici may apply a penalty, according to terms and conditions.
Through the Ecobici app you can visualize which are the nearest stations with available positions to anchor the bicycle, in this case the user has 5 minutes of extension.
Check that the bike is securely anchored by pulling it towards you. ALWAYS wait for the green light to flash. If there is a problem with the return, the red light will turn on. In that case, you have to anchor it in another available position or another station. In case you can’t, communicate through our chat channel.
If the bike needs to be repaired, you will need to lock it in an available location at the nearest station and press the red button.
In case of theft, you must file a report within 48 hours at the nearest police station where the incident occurred. Then, you must send it to the following email address: denunciasbsas@tembici.com. Keep in mind that your user will be temporarily suspended, the sooner you report it, the better!
In case of an accident, if there were no third parties involved, you will be able to make a release, via email, telling us about the situation to the following email: denunciasbsas@tembici.com. It must include your personal data and details of what happened, such as: when, how and where it happened.
In case there is a third party involved, you must file a report within 48 hours at any police station in CABA. Remember that the report must include your personal data and the details of the events that took place, such as: when, how and where the event occurred and the data of the third party. Once you have filed the report, you must send it by e-mail to: denunciasbsas@tembici.com.
To contact us, you can do it to our whatsapp: 11 5899-0300.
